Water Heater Burst Solutions from SERVPRO®

1/27/2022 (Permalink)

Need emergency help for a water heater malfunction, please call our team for help at 706-868-5441.

Hot Water Heater Issues? SERVPRO Can Help

If you have experienced a hot water heater burst, likely you would have asked yourself these two questions: Why did this happen and what do I do next? Hot water heaters malfunction through either overflowing / leaking, or through bursting. These two instances happen because the pressure regulator has failed or is in the process of failing.

Need emergency help for a water heater malfunction, please call our team for help at 706-868-5441.

Unexpected water damage is a headache, and not knowing where to start can leave you feeling uncertain and overwhelmed. At SERVPRO® of Columbia County we know that timing is everything. The longer water soaks into sheetrock, flooring, carpet padding, and baseboards, the more likely you are to having exposed your property to potentially massive secondary damages. SERVPRO has created a system-wide process to help achieve fast response times should you need emergency help, called “1-4-8.”

The 1-4-8 system is a SERVPRO guarantee that within 1 hour of the notice of loss, our team will contact you to arrange for service. Within 4 hours of initial notification of loss, a SERVPRO professional will arrive on-site to begin the water removal process. And within 8 hours of on-site arrival, a briefing on the scope of work will be given to the decision maker of the property.

Prevention and Response Go-Hand in-Hand

SERVPRO of Columbia County crews are reliable, with the fastest industry response times, clear and direct communication with customers, and use advanced drying methods to help restore your property. Beyond restoration, our goal is to help you prevent potential damages at your property. One method to achieve this is through exercising and curating Emergency Plans for commercial businesses. Our “ERP” (Emergency Plan) is made specific to your business and once completed will hold valuable information needed such a water shut off and gas shut off locations. Having this information on hand helps to prevent extensive damages.

Benefits of an ERP for your business:

1. Identify the Emergency Contact

Identifying who our point of contact will be helps our crew members know who we are to gather necessary information from to begin the job.

2. Fire Damage Assessment

SERVPRO crews will diagnose the extent of damage to your business and create a ‘plan of action’ to get started.

3. Board- Up and Roof- Tarp Service

After getting a scope of the damage, team members will board up or tarp any missing windows and walls to protect against further damage to your property.

4. Potential Water Removal or Drying

Often when fire fighters are called to the scene of a fire, they must use water to put it out. If this is the case for your business, we will begin a water removal process. Afterwards we’ll use dehumidifiers and air movers to make sure the water is dried up.

5. Smoke and Soot Removal

SERVPRO technicians will use industry approved equipment and techniques to clean any soot, or smoke.

6. Cleaning and Sanitizing

After water and soot removal and clean up, crews will clean any items within your building that can still be restored. SERVPRO reps are also trained to remove any leftover odor from fire loss using air scrubbers and fog equipment.

7. Restoration

Finally, SERVPRO teams will arrive at our favorite part of the job- restoring your business to preloss condition. This last step is completing the final touches and repairs to your business such as replacing drywall, painting, and installing new flooring.

Could an “ERP” benefit your business? Call our office today to set your appointment with a knowledgeable SERVPRO representative at 706-868-5441.